Riga, Riga
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2.4
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website

If you ever consider buying something from BelayCords - don't do this. They have worst customer service ever.

As I was their Kickstarter backer, I've got promo-code for 1 free cord (50% off) that I used in February, 2016. At 8th of March I've finally got my package, were was only 1 cord, though I ordered 2 + in addition I had to pay customs tax, that was calculated from order value, that was written on package - off course, it was full order value, not "50% off" one. They support answered me only one time, stating that:

Hmmm. That's no good. That is how our coupon system operates unfortunately,

I'll see if we can edit it on the backend.

We shipped what was in stock and will send you another package free of charge when we refill stock asap.

Then I tried to contact them several times during last half-year - the answer always was silence.

Loss of money and some nerves.

Review about: Kickstarter Charging Cord.

Reason of review: poor customer service, problem with delivery, pricing issue, return, exchange or cancellation policy.

Monetary Loss: $48.

Preferred solution: Deliver product or service ordered.

I liked: Durability.

I didn't like: Customer service, Loss of money.

Had an Experience with Belaycords?

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